We Don't Just Sell Equipment.
We Keep It Running.
From installation to end-of-life maintenance — our biomedical engineering team is always ready to support your lab.
Request Support NowComplete After-Sales Support
Installation & Commissioning
Our biomedical engineers install your equipment at your facility, perform calibration, run verification tests, and confirm the system is fully operational before we leave.
Operator Training
Comprehensive hands-on training for your lab staff. We train on operation, daily maintenance, troubleshooting, and QC procedures. Training certificates issued.
Preventive Maintenance
Scheduled preventive maintenance visits keep your equipment performing at peak. Annual or bi-annual maintenance contracts with documented service reports.
Corrective Repairs
Fast response to equipment breakdowns. Our engineers carry common spare parts. Average repair turnaround: 24–72 hours for in-warranty equipment.
Genuine Spare Parts
We maintain stock of genuine OEM spare parts for all equipment we sell. No grey market parts — only manufacturer-approved components are used.
Reagent Supply Agreements
Sign a reagent supply agreement for priority pricing, scheduled delivery, and guaranteed stock. Eliminates emergency reagent shortages.
Remote Technical Support
24/7 phone, WhatsApp and email technical support. Many issues can be resolved remotely, saving downtime. On-site response for critical failures.
Service Level Agreements
Formal SLAs for hospitals and large facilities — guaranteed response times, scheduled PM visits, and dedicated engineer assignment.
Software & LIS Integration
We connect your equipment to your Laboratory Information System (LIS) via HL7/ASTM protocol. Software updates included during warranty.
Choose a Service Contract
Basic
- Annual preventive maintenance
- Phone & WhatsApp support
- Response within 48 hours
- Parts at cost price
- Up to 1 corrective visit/year
Standard
- 2× preventive maintenance visits
- 24/7 WhatsApp & phone support
- Response within 24 hours
- 20% discount on parts
- Up to 3 corrective visits/year
- Annual calibration certificate
Premium
- Quarterly preventive maintenance
- Dedicated engineer assigned
- Response within 8 hours (Abuja)
- Parts at no extra cost (consumables)
- Unlimited corrective visits
- LIS support included
- Priority spare parts access
All prices are per analyzer/instrument. Multi-equipment discounts available. Contact us for a custom quote.
Equipment Issue? We Respond Fast.
For warranty repairs or technical faults, contact us immediately. Provide your equipment model, serial number, and a description of the fault.
Typical Response Times
Your Lab. Our Priority.
Don't let equipment downtime cost you revenue and patient care quality. Contact us today.