Frequently Asked Questions

You can order directly on this website by adding products to your cart and proceeding to checkout. Alternatively, WhatsApp us at +234 706 756 4166 or email sales@waxtronmedicals.com — many customers find it easier to order directly through our team for large equipment purchases.

Yes, prices shown are our current selling prices in Nigerian Naira including VAT. Some products are listed as "Price on Request" — for these, contact us and we will provide a competitive quote within 2 hours. Prices may change without notice due to exchange rate fluctuations, but your confirmed order price is guaranteed.

Yes. Hospitals, diagnostic chains, and government facilities purchasing multiple units or placing regular reagent orders qualify for preferential pricing. Contact our sales team to discuss a volume discount or supply agreement.

Yes. We issue proforma invoices, quotations, and all procurement documentation required for government and institutional purchasing. Contact us with the product names and quantities and we will issue a proforma invoice within the same business day.

Yes. We accept LPOs from verified government institutions, teaching hospitals, federal and state MDAs, and NHIA-accredited facilities. Please contact us to initiate the LPO process and verify your institution.

Yes. We deliver to all 36 states and the Federal Capital Territory. Delivery timelines range from 1–2 days within Abuja to up to 7 days for remote northern states. Use our shipping calculator on the product page for a specific estimate for your location.

Shipping costs depend on your state and the weight/size of the equipment. Abuja delivery starts at ₦2,000. Other zones range from ₦4,500 to ₦7,000 for the base charge, with additional charges for heavy equipment. Large orders above ₦500,000 may qualify for free standard delivery — ask us.

Yes, absolutely. Every equipment purchase from Waxtron Medicals includes free delivery, installation, commissioning, and operator training. Our biomedical engineer visits your facility, installs the equipment, runs acceptance tests, and trains your staff — all at no extra charge.

Simple equipment (mixers, plate readers, small analyzers) can be installed in 2–4 hours. Complex analyzers (chemistry, ELISA, haematology) typically take a full day for installation plus 1–2 additional days for staff training. We schedule a convenient time with your team.

Yes. All equipment we supply is tested and confirmed compatible with Nigerian power conditions. Most analyzers accept 100–240V AC input, tolerating grid fluctuations. We strongly recommend a quality voltage stabilizer for all analyzers — we can advise on the right capacity for each product.

All equipment carries a 12-month comprehensive warranty. Call or WhatsApp us at +234 706 756 4166 immediately. Many issues can be resolved remotely. For hardware faults, our engineer will visit within 24–72 hours (Abuja) or 2–5 days (other states). We carry common spare parts to speed up repairs.

Yes. We maintain stock of genuine OEM spare parts for all equipment we sell. This is a major advantage of buying from Waxtron — you will never wait months for parts from overseas. Common wear parts like probes, tubing, lamps and filters are always available.

Yes. We supply all compatible reagents, calibrators, controls and consumables. We offer reagent supply agreements with scheduled deliveries and fixed pricing, protecting you from stock-outs and Naira exchange fluctuations. Contact us to set up a standing supply arrangement.

Yes. Our technical team can configure bidirectional connectivity between your analyzer and your Laboratory Information System (LIS) or Hospital Information System (HIS) using HL7/ASTM protocols. This is included in the installation service for compatible systems.

We accept: bank transfer (GTBank and Zenith Bank), online card payment via Paystack, Local Purchase Orders (LPOs) from approved institutions, and instalment agreements under our financing plans.

Yes. We offer 0% instalment plans for 3–6 months (30% deposit required), and bank-backed financing for 12–24 months for purchases above ₦5 million. Visit our Financing page or contact us for details tailored to your facility's situation.

Transfer to: Waxtron Medicals Ltd — GTBank Account: 0123456789 or Zenith Bank Account: 9876543210. Use your order number as the payment reference. Send proof of payment to sales@waxtronmedicals.com or WhatsApp +234 706 756 4166 for same-day confirmation.

Yes. We offer annual service contracts in Basic (₦120,000/year), Standard (₦280,000/year), and Premium (₦500,000/year) tiers. These cover preventive maintenance visits, priority repair response, and parts discounts. Visit our Service & Support page for full details.

WhatsApp +234 706 756 4166 (fastest — response within 30 minutes during business hours), call the same number, or email support@waxtronmedicals.com. We provide 24/7 WhatsApp support for warranty equipment emergencies.

Yes. Waxtron Medicals is a NAFDAC-registered medical device supplier. All equipment we supply complies with NAFDAC and SON requirements. We can provide full regulatory documentation for your facility records and NHIA accreditation purposes.